IF YOU CANCEL - CANCELLATION POLICY
Sometimes the best laid plans can be affected by things beyond your control. While we understand that unforeseen circumstances may put a stop to your cycling adventure we recommend that all guests take out fully comprehensive travel insurance to mitigate against any loss that cancelling your cycling holiday could incur. We would recommend that your insurance should cover both the cost of your tour and any associated travel plans e.g. flights.
On occasion it might be possible to transfer your tour booking to a different tour. Please contact us to discuss this possibility at the earliest opportunity.
In the unfortunate event that you cannot take your place on the tour but, you are able to find another party to take your place, upon full payment of the tour fee by the other party, we will refund your own tour fee less a €100 administration fee.
Any cancellation requests must be received in writing. Our cancellation policy will apply regardless of personal or external factors. This also includes partial cancellation if a guest is unable to complete the entirety of the tour due to weather, personal emergencies, injury or accident or due to arriving late or leaving the tour early.
Any cancellation fee and appropriate refund, where applicable, is laid out below. Please understand that many hotels, restaurants and other facilities and activities often require a deposit for us to secure these services for our guests. Also any late cancellations could affect the viability of the tour.
Please note that the total tour fee may also include event entry deposits which are non-refundable.
Cancellations whithout penalties:
- WITHIN 90 DAYS BEFORE ARRIVAL
(All refunds will be made minus €100 administration fee)
- FROM 89 TO 60 DAYS WE ASK 30% OF TOATAL TOUR FEE
- FROM 59 TO 45 DAYS BEFORE TOUR START DAY WE ASK 60% OF TOTAL TOUR FEE
- FROM 44 DAYS BEFORE TOUR START DAY, OR NO SHOW WE ASK FOR 100% TOUR FEE
IF WE CANCEL - CANCELLATION POLICY
While unlikely, we reserve the right to cancel any trip at any point prior to departure. We will make every effort to give at least 13 weeks’ notice before the start date of the tour.
In the unlikely event we need to cancel your tour, your tour fees will be refunded. Any refund given will become the full extent of our liability and will be considered full settlement.
IF WE RESCHEDULE A TOUR
From time to time it may be necessary to reschedule a tour to a future date, if the new date of the tour is not acceptable, then you may cancel your participation. The standard “If you cancel – Cancellation policy” will then apply. We recommend you take out insurance to cover such an eventuality.
While we leave no stone unturned to ensure your tour goes according to plan, we cannot be held responsible for cancellations or partial cancellations caused by reason of war or threat of war, riots, civil strike, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by airlines and all events beyond our control.
Nor can we accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of any circumstances beyond our control.
We promise to ensure that all parts of the tour we have agreed to arrange as part of our contract are provided to a reasonable standard. However, please note that we will not be liable for any injury, illness, death or resulting losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or resulting loss was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers.
In all claims of any nature we will not be liable where the alleged loss or damage results from any of the following:
1. The fault of the person(s) affected or any member(s) of their party; or the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided;
2. An event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).
3. The fault of anyone who was not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible
1. Where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents
2. Where any losses, expenses, costs or other sum you have suffered relate to any other company or business.
Please note, we cannot accept responsibility for any services which do not form part of our contract.
We reserve the right at our sole discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion, or that of the owner or manager, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. In all cases full cancellation charges apply and we will be under no obligation for any cost incurred.
In the interests of safety, you are advised to wear appropriate clothing and footwear and to obey the instructions of all cycle/hike guides, managers and our representatives at all times. We advise all clients to ensure that any insurance they obtain covers the full extent of any activities they intend to undertake while on the tour.
All travellers require valid passports.
It is your responsibility to ensure that you have the correct travel documents for your holiday. If you are a NON-European citizen you may require a valid visa for travel to Italy.
YOUR HEALTH AND FITNESS:
All persons taking part in sporting activities should be in good health and have a level of fitness suitable for doing the chosen activity. You must advise us in advance of any disability, medical condition (including pregnancy) or behavioural problem experienced by you or any member of your party. We reserve the right for ourselves, representatives, employees and agents to refuse participation to any person if, in our opinion, that person is not fit for whatever reason (including by influence of drugs or alcohol) to participate in that activity. No refunds will be given to people who are refused participation in an activity under this clause.
MEDICAL CONDITIONS AND DISABILITIES:
If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at time of booking by completing the Client Information Form available on request. You must also promptly notify us of any deterioration or adverse change in or development of any medical conditions or disability which may affect your holiday. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel the booking when we become aware of these details.
In the event of problems you encounter during the tour, you should report it immediately to our representative on the tour and failing satisfactory resolution, you provide a written report within 28 days of the end date of the tour. Should you fail to report any problems at the time they happen, no liability will be accepted for any written complaint submitted within the 28 days thereafter.
Any information that you give to us is used only for the purpose of organising your tour. If you subscribe to our e-mail newsletter then your details will be kept on record and used for this purpose only. Use of your information is governed by the Data Protection Act.
We do not share any information with third parties except for the information required by our partners and agencies to organise your tour. But, we will hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such promotional material in the future, please inform us as soon as possible.
IMAGES / SOCIAL MEDIA:
Any images taken during your trip can/will be used on our website or social media platforms unless you inform us otherwise.
TESTIMONIALS / REVIEWS:
Any testimonials/reviews taken during/after your trip can/will be added to our website unless you inform us otherwise.